This course focuses on understanding the art of communication in the context of collections.

You will learn to approach conversations with debtors in a way that is respectful, yet incisive.

With proper techniques, you will be equipped to deal with common excuses and challenging debtor situations.

Through role-plays and real-world examples, you'll learn to avoid pitfalls and guide conversations so you can reach agreement with the debtor faster.

Master the crucial communication techniques for debt collection and improve the clout of your debtor management with tactful, yet effective conversation methods.